CONSCIOUS SWIM SHIPPING & RETURNS POLICY

 

AUSTRALIA

Standard National Delivery – $8.75 Charged At Checkout On Every Order

Our chosen carrier is SENDLE due to its complimentary Eco Credentials.

$8.75 to all Australian Addresses

Receive your Delivery between 9am-5pm

METRO: Typically within 2-5 working days from day of dispatch

REGIONAL: Typically within 3-7 working days from day of dispatch

Please allow an additional 1-2 days delivery time during busy promotional periods or holidays

We aim to dispatch all Orders within 24-48 hours (working days) from receipt of your order

Unsuccessful Deliveries will qualify for one re-delivery attempt if unsuccessful for a second time the delivery will be made available for collection from a local address.

General Information

Once your order is dispatched you will receive an email from us/our delivery partner with your tracking information.

The delivery times provided by us are estimates only.

We are not responsible for any late deliveries or loss or damage due to error from our delivery partner or customer entered information. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time.

 

INTERNATIONAL DELIVERY

International Delivery Is Zone Dependant.

Zone 1 – New Zealand $20.00
Zone 2 – North America & Asia $25.00
Zone 3 – Europe & United Kingdom $30.00
Zone 4 – Rest Of World $40.00

International Deliveries are via our Our chosen carrier is SENDLE due to its complimentary Eco Credentials.

Receive your Delivery

NZ 4 – 6 working Days
USA/North America/Asia 6 – 13 working days
UK/Europe  5 – 12 working days
REST OF WORLD  5 – 12 working days

Your order will be fully trackable. A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.

 

TRACK YOUR INTERNATIONAL DELIVERY AT SENDLE

International orders cannot be delivered to a PO Box or Hotel.

All International orders require a valid telephone number for delivery should there be any issues with your delivery we need to contact you about.

You may encounter a customs or duty fee when receiving your order. This is not in the control of Conscious Swim and this fee will be dependent on your country. All international customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.

Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.

Once your order arrives in your country it will be passed onto your local post office to complete delivery and process any customs duties and import taxes.

Once dispatched you will receive an email with your shipping confirmation and tracking details.

A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.

TRACKING

When your order has dispatched, we’ll send you an email to let you know your order has been shipped and provide you with Tracking Details

 

CUSTOMS/IMPORT DUTIES & TAXES

All customers are responsible for customs/imports duties & taxes. Conscious Swim is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at splash@consciousswim.com 

Deliveries are sent during normal business hours Monday to Friday.

Purchases made on weekends and public holidays will be processed the next business day.

For our New Zealand customers, there is a quick calculator provided on the New Zealand Customs Service website that will help you calculate any potential duties and taxes you may have to pay on your order.

COUNTRIES WE SHIP TO

We currently ship to the following countries only:

New Zealand
USA/North America/Asia
UK/Europe
Rest of World

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. You can contact us via email splash@consciouswim.com 

 

RETURNS

If you’re not 100% happy with your order, you can return your full priced item(s) to us at no cost within 14 days of receipt for a full refund.

Please be advised, we do not accept returns on sale items – we only offer exchanges to the same value or more.

“Full priced” refers to products that are not already discounted on the website.

You can return items where you have applied a discount code at checkout.

HOW TO RETURN YOUR ITEM(S)

To process your return, simply get in touch via splash@consciousswim.com or via the Connect page on our website within 7 days of receipt of goods, making sure to include your order number, the item(s) being returned and the reason(s) for returning.

Once a return has been approved we will arrange for your item to be collected by our delivery partner.

All item(s) must be for returned to our warehouse within 14 days of receiving your order, they must be unworn and unused with the original tags and hygienic seal attached and in the original packaging.

Any returns that do not meet the requirements of our returns policy, will not be accepted and no refund awarded. For more information, please see our Terms & Conditions.

Once we have confirmed your return via email, we will advise you of a returns address.

EXCHANGES

If you want to exchange any items, you’ll simply need to place a new order for those items.

Any full priced items returned to us, are only applicable for refunds.

We suggest letting us know if you are planning to order a new size or colour when you contact us regarding your return so we can provide you as smooth a process as possible with your new order.

Please be advised, in the event you are exchanging sale item(s) – of which you cannot receive a refund – you will be provided a credit note to use on your new order to the value of the items returned to us.

REFUNDS

At Conscious Swim, you can return any full priced item for a full refund.

Only returns where the item was paid for at full price, and the customer has got in touch regarding returning their item(s) within 7 days and are received by our warehouse within 14 days of receipt of the order, will be refunded.

We will refund the amount you paid when you purchased the item(s) on the basis you paid the full price – this does not include sale items, read more above under ‘Returns’. We will not refund any shipping costs.

Any items that do not meet the requirements outlined in our Returns policy, will not be refunded. For example, items returned without their hygienic seal in place will not be refunded.

All goods will be inspected on return.

We are not responsible for any items that are returned to us by mistake or without prior communication from you.

It can take up to 7 business days for your returned item(s) to reach us in Sydney, Australia. We’ll send you an email to let you know once it has been received and your refund has been processed.

Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to be reflected in your account.

We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed.

For full information on returns and refunds, please see our Terms & Conditions.

Should you require any further assistance when ordering your garments please feel free to contact at splash@consciouswim.com 

FAULTY ITEMS

If you have a faulty item that you would like repaired or refunded, please contact us at splash@consciousswim.com we will respond  as soon as possible.

Once your item has been approved for repair or refund we will arrange for your item to be collected by our delivery partner.

Please make sure you enclose your original invoice, along with a description of the fault. Please contact us at splash@consciouswim.com  if you need a new copy of the invoice.

Once received in our warehouse, we will inspect the goods and will confirm a refund or repair of the garment.

We aim to have your refund processed within 48 hours of receiving but it may take longer depending on the fault. In this case, we will keep you informed.

Please allow approximately two weeks for the repair of your faulty return once received. Contact will be made by email informing you of progress.

 

HAVE ANOTHER QUESTION?

Please contact the customer service team for assistance on splash@consciousswim.com

 

 

 

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